fbpx

Refund Policy

Last updated: November 26, 2024

Thank you for your interest in our online tutorial lessons and video courses subscription.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to XUEDAO EDUCATION SDN BHD, 56, JALAN VILLA MUTIARA INDAH 1, VILLA MUTIARA INDAH, 14120 SIMPANG AMPAT, PULAU PINANG, MALAYSIA..
  • Goods refer to the items or online classes or video courses offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to XueDao, accessible from http://xuedao-edu.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Refund Rights

1. Refund Eligibility

1.1 To be eligible for a refund, You must submit a written refund request to Us within 1 day of the Goods’ purchase date.

1.2 The refund request must include the following information:
* Order number
* Customer name
* Contact information
* Clear and concise reason for the refund request

2. Refund Review and Approval

2.1 We reserve the right to review all refund requests and determine eligibility based on our refund policy and applicable laws.

2.2 Factors that may affect refund eligibility include, but are not limited to:
* The nature of the product or service purchased
* The reason for the refund request
* Evidence of any issues or defects
* Compliance with our terms and conditions

3. Refund Processing and Fees

3.1 If a refund request is approved, We will process the refund to the original payment method OR by online bank transfer.

3.2 Refund Fees:
* RM5 processing fee and 10% of the Goods’ regular price will be deducted from the refund amount.
* The refund will be processed no later than 14 days upon Us approving the refund request.
* Goods on sale or promotion cannot be refunded.

4. Exceptions and Limitations

4.1 Certain products or services may be non-refundable, such as but not limited to included that have been used.

4.2 We reserve the right to modify or update these refund terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

5. Contact Information

In order to exercise Your right of refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision OR If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By WhatsApp phone number: +601155009851