Refund Policy

Last updated: February 02, 2021

Thank you for your interest in our online tutorial lessons.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to XUEDAO PRODUCTION, 40, LORONG HIJAUAN HILLS 3, HIJAUAN HILLS 3, 14120 SIMPANG AMPAT, PULAU PINANG, MALAYSIA..
  • Goods refer to the items or online classes offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to XueDao, accessible from https://xuedao-edu.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights


You are entitled to cancel Your Order within 3 days with reasonable reason for doing so.

The deadline for cancelling an Order is 3 days from the date on which You placed Orders.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:

By email: [email protected]

By phone number: +601155009851

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By phone number: +601155009851